At present, we are following the advice and guidance of the UK government and the NHS, and are monitoring their updates on a real-time basis.
We are endeavouring to keep our customers updated should circumstances change, and we are in regular communication with our providers on this matter.
At present, the standard wording in our Refund Protection policy is still in effect for customers. This means that if you (or a direct family member) are diagnosed, you will be covered under illness and will be eligible for a refund as long as you can provide the necessary evidence - i.e. a Doctor's note - and your claim is successful. As for an event itself being cancelled due to COVID-19, Refund Protect would not cover this.
Should an event be cancelled or rescheduled due to reasons out of our control (such as COVID-19) this will be addressed on a case-by-case basis between ourselves, our customers and our providers.
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