If you have not purchased 'Refund Protection' on a dated booking, a refund/cancelation will not possible if the event is still going ahead. More information on this can be seen in our full Terms and Conditions.
Our team will of course do their best to assist you if there is a problem.
If you have taken out 'Refund Protection' here is the information you need:
How to make a Refund Protect Claim
If you are unable to attend your booking due to unforeseen circumstances and can provide evidence as listed in the Terms and Conditions, you should be eligible for a full refund.
You will need your refund protect reference number to apply for your refund using this Refund Claim Form (this reference is not the same as your booking reference number).
This will have been emailed to you, but if you have lost the email you can ask for your refund protect reference by contacting us at the foot of this page.
Please make the subject of your message 'What is my Refund Protect Reference'
Please note, all claims are handled directly by Protect Group and the only way to claim is via the form.
Our customer service team are neither trained or authorised to handle claims.